Please read these product terms and conditions carefully as they set out the terms under which Sainsbury's Kitchen Appliances, (operated by DRL Ltd, trading as Sainsbury's Kitchen Appliances) makes the products available to you ("Product Terms"). You as the customer will transact with DRL Limited.

Prices

The prices payable for the items that you order are clearly set out on the web site. All prices are expressed inclusive of any VAT payable. The price of the items does not include the delivery charge. The delivery charge is £19.56* for mainland UK (£29.25 for Northern Ireland). Prices can change and we always bring you the latest prices as quickly as possible.

*Please note that there is an additional charge of £5.99 for deliveries made on a Saturday, £9.77 for next day and £2.99 for rapid deliveries (available in mainland UK only).

Product dimensions, weights, colours & specifications

It is important to note that the product dimensions do not include any protruding features such as, controls and handles etc. Product dimensions represent the casing of the appliance only.

Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on this website are approximate.

Images of the products shown on this website are for illustrative purposes only. We have made every effort to display all product colours accurately. However we cannot guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please be aware that colours may differ between manufacturers.

Whilst every effort has been made to ensure that product specifications are correct on this website due to continual product development through research & design specifications may change without notice.

Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. Payment will be taken for out of stock appliances to secure stock, only if you are happy to proceed with the order and agree to wait for the appliance.

Contract

There will be no contract of any kind between you and us until payment for your goods is authorised by your bank or credit card issuer. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that payment for the goods is authorised, (and not before), a contract will be made between you and us. Authority for payment must be given at the time of the order. Payment for your order will be taken once stock availability has been confirmed. If for any reason the goods can not be supplied then payment will be refunded in full. Refunds can take up to 30 days as per the Distant Selling Directive.

Delivery

Delivery will be made to the address specified by you. Please note that our standard delivery of products is within mainland UK, including the Isle of Wight. Our courier will make all deliveries to you. We do our best to secure delivery within 3-7 working days, (up to 14 working days for Northern Ireland), of the date of your order. If you order and specify items with different delivery dates, we will ship them separately and you will be charged a delivery charge each time. The cost for delivery is £19.56 (£29.25 For Northern Ireland) regardless of the number of items delivered, on a particular date. There is an additional charge of £5.99 for deliveries made on a Saturday, £9.77 for next day and £2.99 for rapid deliveries (Please note, this service is only available to UK mainland postcodes). Surcharges may apply for special deliveries where there are access restrictions. If you are not at home for a pre-arranged delivery then we reserve the right to charge you £19.56 (£29.25 Northern Ireland) again to redeliver your order. If you wish to change the delivery date once it is agreed then please give us no less than 3 working days notice prior to delivery. If less than 3 working days is given, an additional £19.56 (£29.25 for Northern Ireland deliveries) may be charged.

On delivery our couriers will unpack the appliance and you will be required to sign a Proof of Delivery which shall be conclusive evidence that you have received your order.

You agree to check the goods on receipt and inform us of any obvious external cosmetic damage following inspection of the goods. If there is any obvious cosmetic external damage to the goods at the time of delivery then you agree to note these on the delivery paperwork or refuse the delivery.

Signing the delivery note to accept receipt, allowing our drivers time to unpack the goods and confirming you have inspected them for any obvious external cosmetic damage are conditions of the sale and we reserve the right not to complete the delivery if you refuse these conditions. If we refuse delivery then the goods will be returned and all monies paid will be refunded.

Where any obvious cosmetic external damage has been noted on your Proof of Delivery this shall not affect your statutory rights. Please refer to our Returns section for information on Non Faulty and Faulty Goods.

Subject to the other provisions of these conditions we shall only be liable for any foreseeable consequence to both of us at the time you make the relevant order. Our liability shall not in any event include pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.

Deliveries to commercial properties could void your warranty.

Next day delivery

There is an additional charge of £9.77 payable for next day deliveries. In order to qualify for next day delivery, orders must be placed before 12 noon on the day before your required delivery date*. We will endeavor to get your new appliances to you the next day. When this is not possible a suitable alternative delivery date will be offered. All other Terms and Conditions apply, including those for additional services.

*Please note, next day delivery is only available on orders placed Monday to Friday. This service is available in UK mainland only.

Rapid delivery

There is an additional charge of £2.99 payable for rapid deliveries. Rapid delivery is available on selected products only. We will endeavour to get your appliances to you as soon as 2 working days. When this is not possible a suitable alternative delivery date will be offered. This service is available for mainland UK deliveries only. All other Terms and Conditions apply, including those for additional services.

Promotional free delivery

Free delivery is only available on appliances highlighted as ‘Free Delivery’. We reserve the right to remove this promotion at any point, without notice and without reason. There is no cash alternative to this offer. This offer applies to Standard Delivery only. Charges still apply for all other premium delivery services, including; Next Day Delivery, Rapid Delivery, Saturday Delivery. All other terms and conditions apply.

Connection

You can request that our delivery team connect your freestanding washing machine, washer dryer or dishwasher.

This must be done at the point of order and a charge* will be made for each item.

Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance’s power lead. Included in the connection will be the removal of transit brackets and a test of the appliance.

The delivery team will be unable to connect your new appliance if:

• The old machine is not disconnected.
• Any electrical/plumbing supplies needed fail the delivery team’s testing or are considered unsuitable.
• Any water supply needed cannot be isolated or is unsuitable.
• Any drainage/waste facilities needed are unsuitable
• Mechanical adjustments are required to the appliance(s) to overcome such things as water pressure problems.
• Alterations to existing plumbing and electrical wiring are required i.e. hard wired.
• Any alterations are required to existing cupboards or cabinets.

* Connection of a freestanding washing machine, washer dryer or dishwasher to suitable existing plumbing and plug socket is £19.99 per item.

*We reserve the right to retain the connection charge if connection fails for any of the reasons mentioned above.

Please note, this service is only available in mainland UK.

Recycling

You can request that our delivery team collect and recycle your old appliance. This must be done at the point of order and a charge will be made for each item**.

All goods for collection and recycling must be disconnected from all water, electrical and gas supply in advance of the goods being removed and free from any housing units. All appliances should be emptied and, in the case of refrigeration, products defrosted. Only like for like appliances can be collected for recycling.

Collected goods for recycling are deemed to have zero value.

** Recycling for each appliance is £9.99.

*We reserve the right to retain the collection charge if collection fails for any of the reasons mentioned above.

Please note, this service is only available in mainland UK.

Cancellation

If you wish to cancel your order we ask that you advise us at least 3 working days before your planned delivery date and you will receive a full refund. If 3 working days notice is not given, we will not refund the delivery charge of £19.56 (£29.25 for Northern Ireland). Where the goods have been delivered to you, you may return them for up to 7 working days from the date of delivery, in line with the distance selling directive. We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession, if necessary. For further information and charges please see – Returns. No goods can be returned to store for a refund – all cancellations must be processed via Sainsbury's Kitchen Appliances. This does not affect your statutory rights.

Returns

Non Faulty Goods

If you decide to return your goods to us we do reserve the right to charge you £99.99 for collection. Refunds can only be made by the same method used for purchase.

If for any reason you need to return an item within 7 working days of receiving delivery, please call the Sainsbury's Kitchen Appliances customer help line (0870 11 222 02) and advise a member of our team that you wish to return the product and the reason for return. We will then organise for the goods to be collected by our courier usually within 5-7 days. The charge for collecting goods is £99.99 which reflects the actual cost of collection.

Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Items purchased at Sainsbury's Kitchen Appliances cannot be returned to a Sainsbury's store. Your statutory rights are not affected.

Faulty Goods

Notwithstanding our Delivery condition above If, after the goods have been fitted, you find a fault; we reserve the right to request that the following steps are complied with:

(i) you provide written notice of the defect to us and/or telephone us quoting your order reference number within 7 days of discovering the defect ; and

(ii) you allow us to provide an engineer, you will be contacted to arrange a house visit to inspect the goods and confirm the fault or if asked by us we will arrange for the goods to be collected from you and returned to Sainsbury's Kitchen Appliances. at our expense for the examination to take place there.

Upon confirmation from the engineer that there is fault, and the goods do not conform to the contract, we shall at our option repair or replace such goods (or the defective part) or refund the price of such goods, whichever is considered to be economically viable by Sainsbury's Kitchen Appliances.

 Sainsbury's Kitchen Appliances shall not be liable for the goods if you continue to use the goods after giving such notice to us; or alter or repair the goods without the written consent of Sainsbury's Kitchen Appliances.

To resolve your problem with regard to faulty products please contact one of our helpful and friendly customer service team on 0870 11 222 02 who will be happy to resolve your problem as quickly and efficiently as possible with the minimum disruption possible.

Payment

You can pay with any Maestro, MasterCard, American Express or Visa card. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. It may be necessary to re-confirm your security number for data protection reasons. Payment will be taken for out of stock appliances to secure stock, only if you are happy to proceed with the order and agree to wait for the appliance.

We accept internet orders only from Web browsers that permit communication through SSL technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.

Liability

The following provisions set out the entire financial liability of Sainsbury's Kitchen Appliances (including any liability for the acts or omissions of its employees, agents and sub-contractors) to you in respect of:

• (a) any breach of these conditions;
• (b) any use made or resale by you of any of the goods, or of any product incorporating any of the goods; and
• (c) any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are to the fullest extent permitted by law excluded from the Contract.
Nothing in these conditions excludes or limits the liability of Sainsbury's Kitchen Appliances:

• (a) for death or personal injury caused by Sainsbury's Kitchen Appliances negligence; or
• (b) under section 2(3), Consumer Protection Act 1987; or
• (c) for any matter which it would be illegal for Sainsbury's Kitchen Appliances to exclude or attempt to exclude its liability; or
• (d) for fraud or fraudulent misrepresentation.

Subject to the above clauses:

• (e) Sainsbury's Kitchen Appliances total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and
• (f) we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at a the time you make the relevant order. Our liability shall not in any event include loss of profit, loss of revenue, loss of business, wasted expenditure, depletion of goodwill, and loss of privacy or any other claims which arise out of or in connection with the Contract.

General

These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

Nectar Points

All of the products featured in the Sainsbury's Kitchen Appliances catalogue and on the Sainsbury's Kitchen Appliances website allow you to earn Nectar points at a rate of 2 Nectar points for every £1 you spend, (excluding delivery costs, connection/recycling costs, warranties and collection/removal fees). Nectar points will be credited to your account 28 days after your delivery being made and accepted. Unfortunately, at present, Nectar Points can not be redeemed against purchases made on the Sainsbury's Kitchen Appliances.

Points Promotions

• All offers can not be used in conjunction with any other offer or promotional code.
• There are no cash alternatives to any offer.
• We reserve the right to end any offer at any time, without notice.
• All offers apply whilst stocks last.
• All points awarded in line with the product price and do not include charges for delivery, connection and recycling.
• For terms and conditions regarding, delivery, connection and disposal of appliances see; Full terms and conditions.
• Nectar Card Points will be credited to your account within 28 days of your delivery being made and accepted.

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Customer Services

If you have an order query, please email us at enquiries@sainsburyskitchenappliances.co.uk or call us on 0870 11 222 02, Monday - Saturday 8am to 8pm, Sunday 10am to 4pm.

Please note telephone calls may be recorded for training and quality purposes.

Sainsbury's Kitchen Appliances ,
c/o DRL Limited,
Aspinall House,
Middlebrook,
Bolton.
BL6 6QQ

E & OE - Updated 1st April 2009